Refund and Return Policy
Return Period
You may request a return within 14 calendar days from the date your order is delivered.
Return Conditions
To be eligible for a return, the item must meet the following requirements:
* It must be unused and in original condition;
* All tags must be attached and intact;
* It must be returned in its original packaging;
* Proof of purchase or an invoice must be provided.
How to Request a Return
To begin the return process, please contact us at velnorerio@gmail.com.
Once your return is approved, we will provide a prepaid return label and detailed instructions.
Please note: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
We kindly ask that you inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue promptly.
Right of Withdrawal – European Union
If your order was delivered within the European Union, you are entitled to cancel or return your purchase within 14 calendar days, for any reason and without justification, in accordance with EU consumer protection laws. Returned items must meet the same conditions outlined above.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you haven’t received your refund within 15 business days of approval, please contact us at velnorerio@gmail.com.