Privacy Policies
Last updated: July 27, 2025
At VELNORE, we treat your privacy with seriousness, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data, in accordance with the Brazilian General Data Protection Law (LGPD) and the General Data Protection Regulation (GDPR) in the European Union.
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1. Information We Collect
When you browse our website or use our services, we may collect the following information:
* Full name
* Email address
* Phone number
* Shipping address
* Payment details (processed through secure third-party platforms)
* Browsing data, including IP address, approximate location, device type, cookies, and pages visited
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2. How We Use Your Personal Data
* Providing Products and Services
We use your personal data to deliver our products and services, fulfill purchase contracts, and ensure a seamless experience. This includes processing payments, confirming orders, managing deliveries, handling returns and exchanges, managing your account, and sending transactional communications.
If we use platforms like Shopify, your data may be shared with them under their own privacy terms.
* Marketing and Advertising
We may use your information for promotional purposes — including email marketing, text messages, or physical mail — and to show you personalized ads.
For users in the European Economic Area (EEA), the legal basis is our legitimate interest in promoting our products, under Article 6(1)(f) of the GDPR.
* Security and Fraud Prevention
Your data may be used to detect and prevent fraud, unauthorized access, or other unlawful activities.
If you have an account, you are responsible for keeping your credentials secure. If you suspect misuse, please contact us immediately.
This use is also based on legitimate interest under Article 6(1)(f) of the GDPR.
* Customer Support and Service Improvement
We use your information to provide support, respond to inquiries, resolve issues, and continually improve your experience with VELNORE.
Legal basis: our legitimate interest in maintaining a positive customer relationship (Art. 6(1)(f) GDPR).
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3. Data Sharing
VELNORE does not sell or rent your personal data. We only share it with trusted third parties when necessary:
* Secure payment gateways
* Logistics and shipping providers
* E-commerce and CRM platforms (e.g., Shopify), where applicable
* Legal authorities, when required by law
All data sharing is done under strict contracts that ensure your data remains protected.
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4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website performance.
You may manage or disable cookies directly in your browser settings.
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5. Data Security
We implement robust technical and administrative measures to safeguard your personal data from unauthorized access, data leaks, loss, or unauthorized changes.
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6. Your Rights
Under the LGPD and GDPR, you have the right to:
* Access your personal data
* Request corrections or updates
* Request deletion, blocking, or anonymization of data
* Withdraw previously given consent
* Request data portability, where applicable
To exercise any of these rights, please contact us at: velnorerio@gmail.com
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7. International Users
If you are accessing our services from outside Brazil — particularly from the European Union or the United Kingdom — your data may be transferred, stored, and processed in other countries, including Brazil.
VELNORE uses legally recognized mechanisms to safeguard these international transfers, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent agreements, unless the transfer is made to a country already deemed adequate by the relevant authority.
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8. Policy Updates
This Privacy Policy may be updated from time to time to reflect legal or operational changes. We encourage you to review this page regularly when accessing our website or using our services.